Translation Services Moscow

Payment Policy

Payment by credit cards is carried out through ALFA-BANK JSC.

We accept VISA, MasterCard, MIR cards.

The payment service via the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and the MIR Payment System on the principles of confidentiality and security of payment, which uses the most modern methods of verification, encryption and data transfer through closed communication channels. Bank card data are entered on the secure payment page of ALFA-BANK JSC.

On the page for entering bank card data, you will need to enter bank card data: card number, card holder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All necessary data is printed on the card itself. A three-digit security code is the three digits on the back of the card.

Then you will be redirected to the page of your bank to enter the security code that will come to you in SMS. If the security code has not arrived at you, then you should contact the bank that issued the card to you.

Cases of refusal to make a payment:

  • bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank;
  • not enough money to pay by credit card. You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card;
  • bank card information is entered incorrectly;
  • credit card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the card validity period by contacting the bank that issued the bank card;

For payment by credit card and other issues related to the operation of the site, you can contact the following numbers: +7 495 641 3725

The personal information you provide (name, address, phone, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our Web server.

Return Policy

The Client has the right to refuse all services rendered by the Contractor at any time, provided that the Contractor is paid the costs incurred for the part of the service that was actually rendered (Clause 1, Article 782 of the Civil Code of the Russian Federation, Article 32 of the Federal Law “On Consumer Protection”).

Refunds to the Client are carried out in the following cases:

• customer’s desire to return funds in accordance with Art. 32 of the Law of the Russian Federation of 07.02.1992 N 2300-1 “On the Protection of Consumer Rights”;

• the impossibility of fulfilling the terms of the contract by the Contractor in accordance with Art. 29 of the Law of the Russian Federation of 07.02.1992 N 2300-1 “On the Protection of Consumer Rights”;

• other circumstances stipulated by the Civil Code of the Russian Federation, the Law of the Russian Federation of 07.02.1992 N 2300-1 “On the Protection of Consumer Rights”.

Refunds to the Client are not carried out in the following cases:

• in case of impossibility to perform the service arising through the fault of the Client in accordance with Art. 781 Civil Code of the Russian Federation;

• other circumstances stipulated by the Civil Code of the Russian Federation, the Law of the Russian Federation of 07.02.1992 N 2300-1 “On the Protection of Consumer Rights”.

Refunds in case of impossibility of the Contractor to provide the services paid by the Client are made in the amount of 100% minus the cost of the services rendered

To return money to a bank card, you need to fill out the “Money Refund Application”, which is sent upon request by the company to an email address and send it along with a copy of the passport to the address claim@tsm.agency

To return money from operations with errors, you must apply with a written statement and attach a copy of your passport and receipts / receipts confirming the erroneous write-off. This application must be sent to claim@tsm.agency

If necessary, the Contractor’s employees may request additional documents from the Client

The refund will be made to the bank card within 21 (twenty one) business days from the date of receipt of the “Application for the return of funds” by the Company.

The refund amount will be equal to the amount of the purchase. The term for consideration of the Application and refund starts from the moment the Company receives the Application and is calculated in business days excluding holidays / days off. The Client has the right to refuse all services rendered by the Contractor at any time, provided that the Contractor is paid the costs incurred for the part of the service that was actually rendered (Clause 1, Article 782 of the Civil Code of the Russian Federation, Article 32 of the Federal Law “On Consumer Protection”).

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